Customer satisfaction is the latest trend that many individuals, households, and businesses look towards when deciding on which internet service provider to entrust with their hard-earned money. Customer satisfaction ratings help make new customers or clients get to know what they are getting into when they decide to shift to a new internet service provider. Many existing customers and consumers tend to look at online survey results, opinions, and comments made by either present or past customers of a specific internet service provider before making up their mind on which internet service provider should they get for themselves.
Throughout our posts, we have been mentioning the overall best internet services providers in terms of customer service or customer satisfaction i.e. Spectrum Customer Service. If you are looking for some assistance you can directly dialed spectrum phone number and feel free to ask any query. However, not once have we provided our readers with an absolute breakdown of how and why we have come to our choice. Today we would be presenting results to you in a more than comprehensive manner so that after skimming through the write-up, you could just as easily make up your mind regarding which internet service provider offers the highest customer satisfaction.
What Will We Be Judging the Internet Service Providers On?
There are certain requirements that we all have from our internet service providers. Judging them on a set criterion would help the individual or household make up their mind and come through with a final decision as to what they want to have on offer from their internet service provider.
How Highly Would a Consumer or Customer Rate an Internet Service Provider for Overall Satisfaction?
When it comes to an overall satisfaction rating, then there is none better than Spectrum Internet followed very closely by Verizon FiOS and then by Xfinity Internet and AT&T Internet. What might be the reason for this? Well, we attribute it to both the companies having excellent customer service representation centers along with their availability. Both Spectrum and Verizon FiOS Internet have the largest internet availabilities in the country.
How Highly Would a Consumer or Customer Rate an Internet Service Providers Download Speed?
The rankings here are topped by none other than a Fiber Optic internet service provider who offers gigabit-worthy speeds with excellent service, reliability, and stability. However, a close second when it comes down to internet download speed is Xfinity Internet. If you all try and recall the Xfinity Internet-powered internet plan that got the entire internet buzzing, that’s right, we are talking about the infamous 2,000 Mbps internet plan. Xfinity Internet has an internet speed of 2,000 Mbps, which is 2 Gigabit of internet download speed, on offer for its customers and we honestly do not know of what to say to that.
How Highly Would a Consumer or Customer Rate an Internet Service Provider for Internet Reliability?
When it comes to the reliability of the internet service provider. We can surely say that Mediacom Internet and Suddenlink Internet did not fare well in our analysis as they received the lowest confidence by far from all the internet service providers that we included in our analysis. At the top of the charts, we see some familiar names again i.e. Verizon FiOS, Spectrum Internet, and AT&T Internet. The reason why Satellite Internet service providers did not fare well at all is simply that all Satellite Internet service providers have extremely high variability in their service. This attributed with the fact that even something like too many clouds or heavy rain or just a small dust storm could hinder your internet experience tells us that satellite internet service providers would not be at the top of this list anytime soon.
How Highly Would a Consumer or Customer Rate an Internet Service Provider for Its Customer Support?
As mentioned above, customer service is the new Achilles heel of the modern business community. If a company develops a reputation as having one of the very worst customer service departments or customer service representations in the market. Then there is a very good chance that people would not associate themselves with that business or company. To sum it up in better words for a slightly better understanding. Would you as a customer take your hard-earned money and business towards an internet service provider that notoriously provides bad customer service or would you try and employ an internet service provider that holds the customer or consumer in high regard? We all know the answer to that question, we would choose the latter. The reasons for that are simple, customer service is an essential need for any customer or consumer, and for a product as in demand as the internet, you would lose your cool if you experienced a bad service for a long period. In our list, we had Spectrum Internet at the very top followed closely by, again, Verizon FiOS and AT&T Internet.